Norman Burg is Roger's butler. Forty years before the the story really takes form he, along with all of Paradigm, lost all memories, but he would not think twice before going once more unto the breach for his master. Resourceful, talented and capable, he is also caretaker of the Big O. Roger has often relied on Norman's wisdom to help him cope with the mysteries and complexities of Paradigm and the lost memories of its citizens.