Shen Mei is a federal agent who is skilled in computer science.

n the year 2006, a hacking incident occurs on a top secret White House file. The four agents are invited to the White House to investigate this incident. Shortly after, the lights went out and the agents are forced to take down hordes of zombies alongside the SWAT team. After the attack, they found out that the file was related to Institute of Biological Sciences in Shanghai. She then travels along fellow agents Leon Scott Kennedy and Jason to find the cause of the incident.

(Source: Resident Evil Wiki)